This Privacy Policy describes how Pinestraw Place Landscape Supply ("Pinestraw Place," "we," "us," or "our") collects, uses, and shares information when you visit pinestrawplacesc.com (the "Site"), place an order with us, or otherwise interact with our business.

Information you provide to us

• Contact details, such as your name, phone number, email address, and delivery address, when you place an order, request a quote, fill out our contact form, or call the yard.
• Order and delivery details, such as the products you purchase, quantities, delivery zone, gate codes or drop-off instructions you choose to share, and order history.
• Payment information, such as your card details, processed when you check out online or pay in person. Card payments are handled by our payment processor; we do not store full card numbers on our servers.
• Business account information, if you set up a contractor account with us, such as company name, billing contact, and job site addresses.
• Communications, such as messages you send through the Site's contact form, by email, or by text.

Information collected automatically

• Usage data, such as the pages you visit, links you click, and the date and time of your visit.
• Device data, such as browser type, operating system, screen size, and IP address.
• Cookies and similar technologies, described in Section 5 below.

We use the information we collect to:

• Fulfill orders, schedule deliveries, and provide landscape supply and installation services.
• Calculate delivery fees based on your delivery zone.
• Respond to questions, quote requests, and customer service inquiries.
• Maintain contractor accounts and billing.
• Process payments and prevent fraudulent transactions.
• Operate, maintain, and improve the Site.
• Comply with legal obligations, such as tax and accounting requirements.
• Send service communications about your order, such as delivery confirmations. We will only send marketing messages if you ask us to, and you can opt out at any time.

We do not sell your personal information. We share information only with:

• Service providers who help us run the business, such as our payment processor, website host, and delivery routing tools. They may use your information only to provide services to us.
• Professional advisors, such as accountants or attorneys, where needed.
• Legal authorities, if required by law, court order, or to protect our rights, property, or safety.
• A successor business, if Pinestraw Place is sold, merged, or transfers its assets; your information would remain subject to this policy.

Online payments made through the Site are processed by a third-party payment processor. Your card details are transmitted directly to the processor over an encrypted connection and are governed by the processor's own privacy policy. We receive confirmation of payment and limited transaction details, not your full card number.

The Site uses cookies and similar technologies to keep your shopping cart working, remember your preferences, and understand how visitors use the Site. You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the Site, such as the cart and checkout, may not work properly.

• Access and correction: You may ask us what personal information we hold about you and ask us to correct it.
• Deletion: You may ask us to delete your personal information. We may need to keep certain records, such as completed transactions, to meet legal and accounting obligations.
• Marketing opt-out: You may opt out of marketing messages at any time by using the unsubscribe link in an email or by contacting us directly.
• Cookies: You can manage cookies through your browser settings as described above.

To exercise any of these choices, contact us using the information in Section 11. We will respond within a reasonable time and will not discriminate against you for making a request.

We keep personal information only as long as we need it for the purposes described in this policy: order and payment records for as long as required by tax and accounting rules, contact form inquiries for as long as needed to respond and follow up, and contractor account records for as long as the account remains active plus any legally required period. When information is no longer needed, we delete it or de-identify it.

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections on the Site and restricted access to customer records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the effective date at the top. Your continued use of the Site after a change takes effect means you accept the revised policy.